Privacy Policy

Keeping Your Data Safe

​How We Use Your Personal Information

When you conduct a transaction on our website (such as making a purchase), as part of the process, we collect your personal information such as your name, address and email address. We absolutely value your privacy, so we promise your personal information is stored securely and is only ever used by our trusted team to process the agreed transaction. We never share our customer's information with third parties.  

Specifically, we only collect your information for the following purposes:

To provide and operate our website and online services;

To process your orders and to provide you with ongoing customer assistance and technical support;

To contact you with general or personalized service-related notices and promotions;

To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we may use to provide and improve our respective services; 

To comply with any applicable laws and regulations.

 As we use Wix as our website provider platform, your data may also be stored on secure servers, behind a firewall, through Wix's data storage, databases and general Wix applications

Keeping Your Credit Card Information Safe

All direct credit card payment gateways used by Crystal & Co, adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of your credit card information by our store and its service providers.

When We May Contact You

Crystal & Co will only contact you if you have consented to provide us with your personal information through the pathways outlined above. Reasons we may contact you include: to respond to an inquiry you have sent us; to send newsletters and promotional emails; to process your order; to troubleshoot technical or ordering issues, to send updates about our company, or as otherwise necessary to contact you to enact any agreement we may have with you. For these purposes we may contact you via email, telephone, text message and/or postal mail.

Information We Collect

We receive, collect and store non-personal information about your activity on our website. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information and purchase history. We use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. This information is non-identifying and is used exclusively to help us better our website performance and user experience. We only collect personally identifiable information that you have consented to provide us with. Consent can be given by subscribing to our mailing list, completing an enrollment form, contacting us via email or making a purchase through our website. Personally identifiable information may include your name, email, address, contact details, payment information (such as credit card and PayPal details), comments, feedback, product reviews, recommendations, and personal profile.

Amending or Removing Your Information

You may unsubscribe from all email communications from us at any time, using the unsubscribe link at the bottom of any of our newsletters.  If you would like to: access, correct, amend or delete any personal information we have about you, then please contact us

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.